Description

The eLearning module is accredited by PeopleCert!

The ITIL 4 Foundation eLearning course will introduce you to the key concepts and principles of IT Service Management. The course is organized into 6 modules and 26 easy-to-learn lessons, covering ITIL terminology, concepts, practices and value.

The course includes video tutorials, study guides and quizzes.

Approximate study time is 12 hours.

This e-Learning module and the exam are only available in English!

Objectifs pédagogiques

Understand the fundamental concepts of service management and their application to value creation
Apply ITIL guidelines to optimize service management processes
Explore and master essential ITIL practices
Consolidate knowledge and prepare for ITIL certification

Public cible

Administrators
Architects
Project managers
Consultants
IT consultants
Developers
Engineers

Pré-requis

There are no prerequisites or technical knowledge required to enroll in this course.

Programme de la formation

Modul 1

Key Concepts of Service Management

Modul 2

The Guiding Principles of ITIL

Modul 3

Service Management and Value

Modul 4

ITIL Practices Introduction

Modul 5

ITIL Practices Deep Dive

Modul 6

Course Summary and Exam Preparation

Qualité

This course is accessible to people with disabilities. Please contact us for further information.

Programme mis à jour le 31 décembre 2024