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Filière :
Méthodes, Tests, normes
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Sous-filière :
ITIL, Prince2...
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Référence
ITILSTDPI
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Durée
3 jours
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Prix unitaire HT
1695 €
Description
Our 3-day “ITIL® 4 Strategist: Direct, Plan and Improve” is the universal ITIL® 4 module, that will be shared with both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.
The Direct, Plan and Improve – DPI course will focus on the following key ITIL 4 practices:
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organizational change management
- Risk management
Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
Objectifs pédagogiques
- The key concepts of direction, planning and improvement
- The scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
- The role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system (SVS)
- The key principles and methods of continual improvement for all types of improvements
- The key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
- The key principles and methods of measurement and reporting in direction, planning, and improvement
- How to direct, plan, and improve value streams and practices
Public cible
- Architectes
- Chefs-de-projets
- Consultants
- Consultants-informatiques
- Directeurs-de-projets
- Ingénieurs
- Professionnels-de-l’IT
Pré-requis
To attend this course, participants must hold the ITIL 4 Foundation certificate.
Programme de la formation
Module 1: Course Introduction
- Course objectives and planning
- The ITIL® 4 certification scheme
- Exercises
- Presentation of the case studies
- Exam Details
Module 2: The Core Concepts of DPI
- Basics of direction
- Basics of planning
- Basics of improvement
- Other core elements
Module 3: DPI through Service Value Chain and Guiding Principles
- DPI of the SVS
- DPI of guiding principles
Module 4: Role of Direction in Strategy Management
- Introducing Strategy Management
- Developing effective strategies
Module 5: Implementation of Strategies
- Managing risks
- Making decisions through Portfolio Management
- Directing via Governance, Risk and Compliance (GRC)
Module 6: Introduction to Assessment and Planning
- Core concepts of assessment
- Conducting effective assessments
- Core concepts of planning
Module 7: Assessment and Planning through VSM
- Introducing Value Stream Maps
- Developing Value Stream Maps
- Knowing more about VSM
Module 8: Measurement, Reporting and Continual Improvement
- Measurement and Reporting
- Alignment of measurements and metrics
- Success factors and key performance indicators
- Continual improvement
Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain
- Measurements for the Four Dimensions
- Continual Improvement of the Service Value Chain and practices
Module 10: OCM Principles and Methods
- Basics of OCM
- OCM throughout DPI and Service Value Chain
- Resistance and reinforcement
Module 11: Communication Principles and Methods
- Basics of effective communication
- Communication with stakeholders
Module 12: SVS Development Using Four Dimensions
- Organizations and people in the SVS
- Partners and suppliers in the SVS
- Value streams and processes in the SVS
- Information and technology in the SVS
Preparing for the exam: mock exam
- About the Examination
- Multiple-choice format (1 mark per question)
- Pass grade: 65%
- 40 questions
- Closed book
- Duration: 90 minutes