Description

Our 3-day “ITIL® 4 Leader, Digital & IT Strategy” module is part of the Strategic Leader (ITIL SL) stream for ITIL 4 and is part of the certifications needed towards the “ITIL4 Strategic Leader” qualification.

Digital & IT Strategy is the best practice guidance that explores the use of the ITIL framework to support organizations with their digital transformation. You will learn how to develop, adopt, implement and maintain a digital business strategy.

DITS will help position IT leaders as strategic, trusted business partners in an environment where IT and leadership teams are speaking the same language.

Participants will acquire the relevant knowledge and experience through presentations and practical case study assignments included in the course and will be prepared to pass the ITIL® 4 Leader, Digital & IT Strategy certification, consisting in case study assignments that will be marked during the session, and a multiple-choice exam after the course.

Objectifs pédagogiques

The internal and external factors you have to consider when creating a digital strategy
The differences between IT and digital strategy and how they integrate
The 8-step model moving from “vision” through to “actions” and how to create a sustainable, digital business strategy
The benefits and challenges of service quality and a continual improvement
The four key capabilities to develop a comprehensive, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise

Public cible

Consultants
IT consultants
IT managers
IT Practitioners
IT Professionals
Management IT

Pré-requis

The participants must hold: the ITIL 4 Foundation certificate or the ITIL® 4 Managing Professional Transition Certificate.

Programme de la formation

DAY 1 :

Introduction
What is Digital and IT Strategy?
What is the Vision?
First practical case study assignment

DAY 2 :

Where are We Now?
How Do We Get There?
Second case study practical assignment
Take Action!
Third case study practical assignment

DAY 3 :

How do we keep the momentum going?
Fourth practical case study assignment
Strategic Capabilities
Exam preparation, mock exam

About the Case Study Assignments

This course includes four Case Study assignments, that are marked during the training, and a multiple-choice exam taken online after the course. The Case Studies have been created for the practical assignments of the “ITIL 4 Leader: Digital and IT Strategy” course. Participants will work on the practical assignments in small groups of 2 or 3.

At the end of the training, participants will receive an exam voucher to take their exam with online procotoring.
Multiple-choice format (1 mark per question)
Closed book
Duration: 60 minutes + 25% extra time for non-native English speakers

Qualité

Cette formation est accessible aux personnes en situation de handicap, nous contacter en cas de besoin d’informations complémentaires.

Programme mis à jour le 15 novembre 2023